Winds of Hope is committed to respecting your privacy and the confidentiality of your personal information,
traffic data and communications content.
the information you provide in using Winds of Hope's communications, Winds of Hope's websites and/or Winds of Hope's
Services. It also covers how Winds of Hope makes the personal information it holds available for
access and correction by the individual.
Principle 5, Openness.
does Winds of Hope collect and use?
Winds of Hope may gather and use information about you, including (but not limited to) information in
the following categories:
- Identification information (e.g. name, company details, address, telephone number, mobile number, email address);
- Profile information (e.g. age, gender, country of residence, language preference and any
information that you choose to make available to others as part of your Winds of Hope user profile
as further described in Section 4);
- Electronic identification data (e.g. IP addresses, cookies);
- Information about your usage of and interaction with Winds of Hope projects, activities, and websites
(including computer, platform, device and connection information, client performance
information, error reports, device capability, bandwidth, statistics on page views, and
traffic to and from our websites, browser type and Winds of Hope usage statistics);
- Products or services ordered and delivered;
- Correspondence between you and Winds of Hope or Winds of Hope;
- Location information, derived from your mobile carrier or from the mobile device that you
- Mobile device information, such as manufacturer’s name, device model number, operating system,
Winds of Hope use this information and for what purpose?
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient,
and customized experience. Winds of Hope collects and uses, or has third party service providers
acting on Winds of Hope’s behalf collecting and using, personal information relating to you, as
permitted or necessary to:
- change and customize Winds of Hope features and functionality;
- provide other services for you (as described when we collect the information);
- provide you with customer support and troubleshoot problems;
- compare information for accuracy;
- inform you about service updates and faults;
- request feedback or participation in on-line surveys;
- resolve disputes;
- verify your identity;
- record meeting usage statistics for us to analyse technical efficiency so we can create,
customize, measure, and improve Winds of Hope Software and Websites;
- conduct market research including customer satisfaction surveys so we better understand how
you want to use and pay for our Services and what new Services you’d like us to offer
- business planning
- organise and carry out Winds of Hope’s advertising, direct marketing or promotional operations/offers,
contests, games and similar events from Winds of Hope and other businesses;
- prevent and fight against fraud.
of your personal information
Except as provided below, Winds of Hope will not sell, rent, trade or otherwise transfer any personal
and/or traffic data or communications content outside of Winds of Hope and its controlled subsidiaries
and affiliates without your explicit permission, unless it is obliged to do so under applicable
laws or by order of the competent authorities. Please note that information that you voluntarily
make public in your user profile, or which you disclose on forums, discussions boards or
by posting comments will be publicly available and viewable by others.
Winds of Hope may disclose personal information to respond to legal requirements, exercise our legal
rights or defend against legal claims, to protect Winds of Hope’s interests, fight against fraud
and to enforce our policies or to protect anyone's rights, property, or safety.
Information that is collected by or sent to Winds of Hope may be stored and processed in Australia and
the United States or any other country in which Winds of Hope or its affiliates, subsidiaries, or
service providers maintain facilities. In this regard, or for purposes of sharing or disclosing
data in accordance with this clause Winds of Hope reserves the right to transfer information outside
of your country. By using Winds of Hope software, Winds of Hope's websites or Winds of Hope services you consent
to any such transfer of information outside of your country
We will also disclose Personal Information to law enforcement agencies, government agencies,
courts or external advisers where permitted or required by law.
Winds of Hope may disclose Personal Information to avoid an imminent threat to a person's life or to
and third party applications
Winds of Hope websites may contain links that will let you leave Winds of Hope's website and access another
website. Linked websites are not under the control of Winds of Hope and these websites have different
acquired on the websites or through your use of the Winds of Hope software, Winds of Hope services and/or
your relationship with Winds of Hope, so Winds of Hope urges you to be careful when you enter any personal
information online. Winds of Hope accepts no responsibility or liability for these other websites.
Your user profile is the information provided by you at registration or later which is displayed
in your personal details page. It may include your Winds of Hope username, full name, address, telephone
and mobile numbers, gender, date of birth, country, language, “about me” page URL, and any
other information that you decide to make available. You can access your user profile from
the “Account” menu in the Winds of Hope portal to view, correct or complete information, remove
non-mandatory information; and to see the privacy settings associated with your profile information.
Winds of Hope protect your personal information
Winds of Hope will take appropriate organizational and technical measures to protect the personal information
and traffic data provided to or collected by it in compliance with the relevant Australian
legislation, such as the Privacy Act 1988, as amended. Your personal and traffic data can
only be accessed by authorised employees of Winds of Hope or its partners, subsidiaries or service
providers who need to have access to this data in order to be able to participate in providing
you with the Winds of Hope Services.
Winds of Hope may use automated scanning within Instant Messages and SMS to (a) identify suspected spam
and/or (b) identify URLs that have been previously flagged as spam, fraud, or phishing links.
In limited instances, Winds of Hope may capture and manually review instant messages or SMS in connection
with Spam prevention efforts. Winds of Hope may, in its sole discretion, block or prevent delivery
of suspected Spam, and remove suspicious links from messages.
Winds of Hope may from time to time ask you to provide information on your experiences which will be
used to measure and improve quality. You are at no time under any obligation to provide any
of such data. Any and all information which is voluntarily submitted in feedback forms on
the website or any survey that you take part in is used for the purposes of reviewing this
feedback and improving the Winds of Hope software, and other Winds of Hope services and websites.
From time to time, we may use your personal information to send important notices, such as communications
about purchases and changes to our terms, conditions, and policies. Because this information
is important to your interaction with Winds of Hope, you may not opt out of receiving these communications.
Winds of Hope may contact you to send you messages about faults and service issues. Further, Winds of Hope
reserves the right to use email, the Winds of Hope software or SMS to notify you of any eventual
claims related to your use of Winds of Hope software, the Winds of Hope websites and/or Winds of Hope products,
including without limitation claims of violation of third party rights.
Winds of Hope may send you alerts by email or SMS to notify you when someone has tried to contact you.
Winds of Hope may also use email, SMS or the Winds of Hope software to keep you up to date with news about
the Winds of Hope software and Winds of Hope services that you have purchased and/or to inform you about
other Winds of Hope services or other Winds of Hope related information. You can opt-out of the receipt
of alerts and/or promotional (a) emails by clicking the ‘unsubscribe’ link on the email that
you receive or by changing your Email Notification Settings in your Account section.
If you have registered for or use co-branded Winds of Hope services, the emails or SMS that you receive
may be from our partner company, acting on Winds of Hope’s behalf.
Winds of Hope will never ask you to supply personal information by email. If there are problems with
your billing or Account we will contact you and request you log into the secure Winds of Hope portal.
If you ever receive SPAM email asking you to provide any personal information of any kind
outside Winds of Hope disregard and delete this correspondence as it is not from us.
you access or amend your personal information?
You have the right to access and, where relevant, to amend or correct your personal information.
Some of your information may be viewed or edited online by signing into Winds of Hope. We will respond
to requests to view, correct, complete or remove your personal information within a reasonable
period of time and upon verification of your identity. Where you are a subsidiary user of
a business account and you do not have authority to edit your profile, we will provide you
with details of your Account Administrator who can make those changes on your behalf.
Winds of Hope will use all reasonable endeavours to accommodate requests to delete personal information
unless it is required to be retained by law or for lawful business purposes. However, please
note that due to the technical nature of the peer to peer network, it can sometimes take
up to two weeks before your Winds of Hope ID disappears completely from the peer to peer network.
Your details may still appear in the search directory during this time.
You can use the personal login details to view all your personal information online. Inside Winds of Hope
you can opt in or opt out of communications on various topics by email and/or SMS. You can
view and delete your call and webinar recordings. You can also view your usage statistics
is your personal information kept by Winds of Hope?
Winds of Hope will retain your information for as long as is necessary to: (1) fulfill any of the purposes
(such as those noted in paragraph or (2) comply with applicable legislation, regulatory requests
and relevant orders from any courts or tribunal.
we will notify existing customers either by prominently posting a notice of such changes
prior to implementing the change or by directly sending you a notification. You agree that
your continued use of the Winds of Hope software and services after notice shall constitute your
to be informed of how Winds of Hope is collecting, using, and protecting your information.
can contact Winds of Hope
To contact Winds of Hope in relation to the Winds of Hope software or services, please contact us. You can
write to us at: Privacy Officer, Winds of Hope Pty Ltd, PO Box 7319, Melbourne VIC 3004, Australia.
© 2017 Winds of Hope Pty Ltd